Summaries and extraction

After a call ends, Larynth analyses it. You get a short summary, and any fields you asked for. This is called post-call analysis.

What you get

GET /v1/calls/{call_id}/analysis returns:

Field	Meaning
`summary`	A short summary of the call.
`data`	The extracted fields, as an object.
`successful` and `reason`	Whether the call met your success criteria, and why. Present only when you set `success_criteria`.

The summary also appears on list items in GET /v1/calls once the call has been analysed. Analysis runs after the call, so it appears a short time after the call ends. When it is ready, Larynth sends a call.analyzed webhook.

Set it up

Configure post-call analysis in the agent version, under post_call.

Setting	Meaning
`summary_enabled`	Turn the summary on or off. It is on unless you turn it off.
`summary_prompt`	Replace the default summary instruction, for example to ask for a format.
`extraction_fields`	The details to pull from the conversation.
`success_criteria`	A plain statement of what a good call looks like.

Extraction fields

Each field has a name, a type, and optionally a description. Types are string, number, boolean, enum and date. An enum field needs a list of allowed values. Mark a field required when the model must return a value.

{
  "post_call": {
    "summary_enabled": true,
    "extraction_fields": [
      { "name": "caller_name", "type": "string", "description": "The caller's full name" },
      { "name": "reason", "type": "enum", "enum": ["new_patient", "reschedule", "billing", "other"], "required": true },
      { "name": "callback_requested", "type": "boolean" }
    ],
    "success_criteria": "The caller's request was recorded and they were told what happens next."
  }
}

Use the result

Read it in the dashboard on the call page.
Fetch it with the API.
Receive it by webhook, and send it to your own system. See Webhooks.

Cost

Analysis cost is returned as cost_micro on the analysis. See Billing for how call charges are shown.

Get started

Concepts

Guides

Help

Summaries and extraction

What you get

Set it up

Extraction fields

Use the result

Cost

​What you get

​Set it up

​Extraction fields

​Use the result

​Cost

What you get

Set it up

Extraction fields

Use the result

Cost