Recording
Recording is on by default. You can turn it off for each agent. Callers hear a recording notice on every call, inbound and outbound. The notice cannot be turned off.You tell your own staff that calls are recorded. Some states require everyone on a call to agree to recording. Check the rules for your situation.
Where and how it is stored
- Customer data is stored in the United States.
- Recordings are encrypted before they are stored, with a separate key for each customer.
- Browser call audio is encrypted in transit between the browser and Larynth (DTLS-SRTP).
How long it is kept
You can shorten the retention of recordings and transcripts. Compliance records cannot be deleted by you.
Reading recordings
GET /v1/calls/{call_id}/recordings lists the recordings for a call, with their state, size and retention_until. A recording moves through pending, uploaded and verified, or ends as failed or purged.
GET /v1/recordings/{id}/audio streams the audio as WAV. Each access is logged.